From Big Data to Big Performance – Exploring the Potential of Big Data for Enhancing Public Organizations’ Performance. A Systematic Literature Review



This article examines the possibilities for increasing organizational performance in the public sector using Big Data by conducting a systematic literature review. It includes the results of 36 scientific articles published between January 2012 and July 2019. The results show a ten-dency to explain the relationship between big data and organizational performance through the Resource-Based View of the Firm or the Dynamic Capabilities View, arguing that perfor-mance improvement in an organization stems from unique capabilities. In addition, the results show that Big Data performance improvement is influenced by better organizational decision making. Finally, it identifies three dimensions that seem to play a role in this process: the hu-man dimension, the organizational dimension, and the data dimension. From these findings, implications for both practice and theory are derived.


big dataorganizational performancedynamic capabilitiessystematic literature review
  • Volume: 11
  • Page/Article: 55–65
  • DOI: 10.5334/ssas.140
  • Submitted on 4 Dec 2019
  • Accepted on 11 Feb 2020
  • Published on 2 Mar 2020
  • Peer Reviewed