Start Submission Become a Reviewer

Reading: Mediation im öffentlichen Bereich: Effiziente Verwaltung durch eigenverantwortliche Konflikt...

Download

A- A+
Alt. Display

Research

Mediation im öffentlichen Bereich: Effiziente Verwaltung durch eigenverantwortliche Konfliktlösung

Author:

Maurus Büsser

Generalsekretär, Departement Bau, Verkehr und Umwelt, Kanton Aargau, Schweiz
X close

Abstract

This article summarises terms, characteristics and potential areas of application of mediation in the public sector. There is growing interest and demand for regulations that govern extrajudicial conflict. Between state and citizen, the new culture moves away from authoritative nature to cooperation and negotiation. Despite the potential of mediation there is too little systematic use. Mediation in the public sector depends on three factors for success: information being provided to the parties concerned, successful integration of mediation phases in public administration processes and qualified mediators.

How to Cite: Büsser, M. (2011). Mediation im öffentlichen Bereich: Effiziente Verwaltung durch eigenverantwortliche Konfliktlösung. Yearbook of Swiss Administrative Sciences, 2(1), 139–150. DOI: http://doi.org/10.5334/ssas.31
Published on 31 Dec 2011.
Peer Reviewed

Downloads

  • PDF (EN)

    comments powered by Disqus